How To Make a Return
To return an item, please click here: CREATE A RETURN
This will provide an optional prepaid UPS shipping label for returning your merchandise (USA lower 48 states only). The cost is $10 for the first item plus $5 for each additional item -- this will be deducted from your refund if you choose to use the label. Otherwise you may use your own shipping method and no deduction will be made from your refund. Mail items back to the address below. If you need assistance creating a return, please use the CONTACT US page or call 1-800-884-4046 (M-F 10am-5pm PT).
You can return items by mail to:Oddball Shoe Co.
Portland, OR 97209
- Unworn merchandise may be returned within 30 days of delivery for a refund.
- Shoes must be returned in the original shoe box and be in resellable condition.
- We're sorry but Oddball does not offer exchanges. If you would like a different size/color, please place a new order online.
- Worn or damaged merchandise will NOT be accepted for return. Shoes must be in their original boxes. Please do NOT use the shoebox as a shipping box. If the shoebox is used as the shipping container, a $10 restock fee will be subtracted from your refund.
- All items must be free of pet hair, smoke odor, perfume, etc.
- We do not refund any original shipping charges.
- Defective item claims must be made within 30 days of delivery. Please contact us for assistance.
International returns follow the same guidelines as domestic returns, however we cannot provide a pre-paid return shipping label. Please mail the merchandise back using a trackable delivery service to the address listed above and email us so we know they are on the way.
Have questions or need help?
Bigfoot is here to assist you
Give us a call at 1-800-884-4046 or CONTACT US